Refund policy

Return and Refund Policy

We want you to feel confident when shopping with LUMEHARA. Please review the following return, cancellation and refund terms before placing your order.

14-Day Return Period

You may request a return within 14 calendar days after your order has been delivered.

To be eligible for a return, the item must:

Be unused, unworn and unwashed;
Be in its original condition;
Include the original packaging, tags and accessories;
Show no signs of wear, stains, damage, fragrance or alteration;
Be accompanied by proof of purchase or your order number.

To request a return, please contact us at support@lumehara.com before sending the item back. Please include your order number, the item you wish to return and the reason for the return.

Returns sent without prior approval may not be accepted. After your request is approved, we will provide the return instructions and return address.

Return Shipping

For returns caused by a change of mind, incorrect selection, personal preference or other non-quality-related reasons, the customer is responsible for arranging and paying for return shipping.

Original shipping charges, if any, are non-refundable unless the item is incorrect, damaged or defective.

We recommend using a tracked shipping service. LUMEHARA is not responsible for returned parcels that are lost, damaged or not received.

Incorrect, Damaged or Defective Items

Please inspect your order after delivery. If you receive an incorrect, damaged or defective item, contact us at support@lumehara.com as soon as possible and provide your order number together with clear photographs or videos of the item and packaging.

Once the issue is confirmed, we will provide an appropriate solution, which may include a replacement, partial refund, full refund or reimbursement of reasonable return shipping costs.

Non-Returnable Items

We cannot accept returns for:

Items that have been used, worn, washed, altered or damaged after delivery;
Items without their original packaging, tags or accessories;
Personalized or custom-made products;
Gift cards;
Items marked as Final Sale or non-returnable at the time of purchase;
Items that cannot be returned for hygiene reasons after their protective packaging or seal has been opened.

Please contact us before purchasing if you are uncertain whether an item can be returned.

Order Cancellations

You may submit a cancellation request within 24 hours after placing your order, provided that the order has not already been processed, packed or shipped.

A cancellation request is not automatically approved. Once an order has entered processing or has been shipped, it can no longer be cancelled and must follow the applicable return process after delivery.

Address, color or product changes are also subject to whether the order has entered processing.

Refunds

After we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–7 business days for us to process an approved refund. Your bank, card issuer or payment provider may require additional time to post the funds to your account.

Any discount applied to the original order will be reflected in the refund amount. Shipping fees and return shipping costs are not refunded unless the return results from an incorrect, damaged or defective item confirmed by us.

Exchanges

Exchanges are subject to product availability. Please contact us at support@lumehara.com before returning an item. In some cases, the fastest option may be to return the original item and place a new order.

Rejected or Undeliverable Parcels

Customers are responsible for providing a complete and accurate delivery address, postal code, unit number and telephone number.

If a parcel is returned because of an incorrect or incomplete address, refusal to accept delivery, failure to collect the parcel or another reason attributable to the customer, any return, redelivery or related shipping costs may be deducted from the refund.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.